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Looking for some help. I have recently upgraded to Gigablst internet and have been having nothing but problems. Speeds are at best 425. I get that on several computers and a Synology NAS. All are more than capable of getting the speeds I desire. I have had several techs come out and bring their box which reports 1+ gig. That does me no good as I don't browse or download with one of their units, I use a computer. The tech two times before said he would come back in two days with a new modem and laptop to verify speed. He never showed up. Called back to vent and reschedule a new appointment making the same request. A new tech showed up with a modem but no laptop to confirm speeds. Same story as all the others told me. I am concerned because I see multiple posts on this forum with the same problems that are all locked, but none showing any kind of resolution. any help would be appreciated.
My equipment is as follows:
Modem - Netgear CM1000
Router - Netgear Nighthawk X4S
Switch - Dell 5224
Computer - Dell T7500 3.46 Xeon processors x2, 12 GB ram, integrated Broadcom NetXtreme gigabit ethernet card, fresh operating system install
I have run speed tests connected directly to router with several computers only to get the same results. I achieved the same results with the router that he brought, it made no difference. Am I to assume that there is something wrong with your modems? The tech did not even know the Dell 5224 was a switch, he thought it was a server, so I was doubting his networking knowledge. I am not against equipment on my end being the problem, that is why I have been requesting that they bring a laptop with them to verify the speeds. If my equipment is the problem and they can show me, I am more than willing to replace, but I think my equipment is more than capable of getting the speeds that I should be.
djones said:The tech did not even know the Dell 5224 was a switch
Isn't the switch managed? That would be the first thing I would bypass and check speed again.