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Only way to contact support in my area seems to be text based chat with sms. The app isn’t working and my internet is the worst it’s ever been since upgrading to gigablast. Is there some issues in Phoenix area I am not being informed about?
Where does it stop working? Can you get the "Chat with us" window?
I isolated the issue to my OpenBSD firewall. I had a custom ad blocklist that my unbound DNS resolver was using to block ads. Essentially blocking ads without a web browser adblocker. There's something in the list though that was blocking the chat button from even showing. When I completely removed the blocklist from the picture the chat button now shows and I'm able to open the chat window. I didn't dig into the list to determine the exact entry that was causing the problem but at least I know it wasn't a Cox issue.
Thanks for poking me to look further into this.