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Is the chat with customer support broken for everyone

Only way to contact support in my area seems to be text based chat with sms. The app isn’t working and my internet is the worst it’s ever been since upgrading to gigablast. Is there some issues in Phoenix area I am not being informed about?

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  • BesmirkedMerc, I haven't seen any reports of chat or the app being broken and I am unable to identify your account based off of your forum credentials. I'll need some additional information in order to review your internet connection. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email cox.help@cox.com. Whichever way you chose to reach out, please include a link to this thread in your correspondence. -ColleenD, Cox Support Forums Moderator
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