antonio1
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Re: Frequent Outages
For potential customers who read this thread, after a day-long network upgrade with no service and a congratulatory email ("your network is now faster and more stable"), yay, we continue to have outages published on the Cox site, with no stability in sight. Customer support is always emphatic and supportive but the network is sadly really poor, with no other choice of cable providers in my area. Really disappointing.3Views0likes1CommentRe: Frequent Outages
Thank you for the suggestion, Ben. I did that 5+ times, as my previous message maybe too subtly indicated. I think at this point I've given up. Thanks again for the repeated suggestion to contact customer support. They just said "sorry we have another outage in your area".0Views0likes0CommentsRe: Frequent Outages
I contacted COX multiple times about these frequent outages. I was never offered any credit. So don't waste your time, unless you are satisfied with more apologies. Customer service is trying their best to keep customers happy (appreciated) but I dont believe they have the authority to offer credits in these situations. I'd be happy to be wrong here. If you ever got credit back as a customer due to poor service, please reply here. I am also looking forward to the end of this monopoly, after being a Cox customer for 20+ years.2Views0likes2Comments- 0Views0likes0Comments
Re: Frequent Outages
Thanks ChystalS. That's so reassuring to hear that Cox really cares about when to do maintenance to reduce disruption tous customers. So far, all the outages in the last six months happened during business hours. Here the last three days: 6/15: 4.30pm - 8pm (Internet, TV, and Phone) 6/15: 9.30pm - 1.30am(Internet, TV, and Phone) 6/16: 3pm - 6.30pm(Internet, TV, and Phone) I have screenshots of your website outage notice, if interested. This has been the pattern lately and the disruptionis more severefor people who work remotely. Yes, I call Cox Support often and I get "sorry, there is an outage in your area". Let your management know that Coxshould considerinvesting in long-term reliability, in addition to be reactive to customer complains, which clearly is not sufficient. For some reason, getting the bills out to customers worksvery reliably:)0Views0likes2CommentsFrequent Outages
Lately Cox services are really unreliable. Another lenghty area outage tonight on all services: TV, Internet, and Telephone. In the last 6 months we got at least 15-20 of these. No, it's not just my line, these are outages published on the Cox website. We pay top dollars for these services. Very disappointing and disruptive for those who rely on internet to work. We shouldn't be paying for those days when the service is not available.4KViews2likes16CommentsRe: COX couldn't transfer my phone number
Thanks Crystal. I am confused. What do you mean "this is not how it works". I let Cox take care of this request when I moved. Is cox.help@cox.com a different customer service I contacted for the last 6 weeks by phone, chat, text, email, and in-person?I've been told that my number transfer was still 'pending' but if these new channels have special powers, I'll give it a try! Thank you.31Views0likes1CommentCOX couldn't transfer my phone number
I moved 4 miles in the same city and asked to keep my land phone number I had for 15 years, always with Cox. Without hesitation, the operator said "sure we can, sign up for the $10 plan here!". After 6 weeks and several phone calls and store visits, they told me that they couldn't transfer the number. Did this happen to anyone else and what didthey do? Should I continue wasting my time calling the support center or should I give up and ask for the line to be canceled? I won't be using a phone line if it's not the old number.4.7KViews0likes4Comments