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We have received (so far) 2 emails from Cox claiming that "We've detected suspicious activity on your Cox.net email account firstname.lastname@example.org [and email@example.com] and believe this email address password may be compromised or your computer may be infected with Malware. If you do not recognize this email account, it may have been created without your knowledge." We regularly scan our Mac with MalwareBytes, and other utilities, seeing NO malware here. The email goes on to say that we should change our password(s). Is anyone else getting these things? Is there any way to get through the bureaucracy to find just what "suspicious" activity they are seeing?
Or is it just one of those annoyances ...
I'm getting them too & I changed my password and now can no longer send mail
I accept your statement that "the Cox Network Security team actively monitors Cox.net user accounts for suspicious activity that may indicate a Cox.net User ID and password have been compromised" but that doesn't address the question. I want to know what suspicious activity was detected. This is an important question because the answer will provide critical information on what we need to do (other than just changing our password) to address the problem.
For example, it the "suspicious activity" was something that we normally do ourselves, eg access our email from many different devices in many different locations, just changing our password won't solve the problem.
Please tell us what was the suspicious activity that the security team detected!
I have the same problem & someone keeps going into my acct & changing my password locking me out. I just got off the phone with cox & they tell me it's 2019 not the 80's........nice to know they care! They should have a 2 step authentication sending a code to your cell phone if someone tries to change your password. Looks like it's time to change services after 30 years!