Read the forum guidelines
We have received (so far) 2 emails from Cox claiming that "We've detected suspicious activity on your Cox.net email account email@example.com [and firstname.lastname@example.org] and believe this email address password may be compromised or your computer may be infected with Malware. If you do not recognize this email account, it may have been created without your knowledge." We regularly scan our Mac with MalwareBytes, and other utilities, seeing NO malware here. The email goes on to say that we should change our password(s). Is anyone else getting these things? Is there any way to get through the bureaucracy to find just what "suspicious" activity they are seeing?
Or is it just one of those annoyances ...
I'm getting them too & I changed my password and now can no longer send mail
FINALLY got level 2 tech after being qued for 15 min w/cox complete care (which i do not pay for nor did i ask for.) he insisted that our browsers needed to be updated is why what he was trying was not working & that THAT's why they put me to complete care. NO! that's the regular upsell these days. like i'd pay cox 1c more for service i already pay for that they can't consistently provide.. i use chrome & i just checked and my browser is up to date. we also tried i.e. & same runaround and fail with that. while i was rebooting my computer my husband got on his win10 that uses edge & got the same problem. but searching for i.e. on that allowed us to change passwords all around. now that i've verified that my chrome is up to date, i still can't get into my cox.com account.
has ANYBODY been able to change their password themselves?