Read the forum guidelines
My location is SW OKC, near the SW 59th and Walker HUb is what services me.
On Thursday Nov 30th I signed up for Gigablast.
I have been patiently waiting for this service to come to my area. I have a Arris SB8200 modem, Docis 3.1 which I verified before buying was rated for Cox's new Service.
I bought modem a year ago and had Ultimate which is what they offered. I got good consistent speeds when it was working , on Ultimate I averaged 341/30.
On Monday, Dec 3rd after not seeing anything from Cox in email or a Phone call, I called them to get them to turn on Gigablast.
Since that day I have yet to receive Gigablast. My speeds are in the range of 74 to 91Mbps Up/ 33-36 Mbps Down.
On Friday Dec 7th, after cancelling an appt for the day before, Cox finally sent a rep to my house to look at the issue.
I had gotten escalated to Tier 2 and they tried three modem resets and still could not get me the speeds.
The Tech came out and tested at where my line comes into the living room, which feeds to the modem.
He said he was getting 1.4GPS down/ 33 Up.
We speed tested, Modem to Computer and only got 114Mbps Down/35 Up,
He suggested it was the Modem.
I called Arris while he was there, they looked over the logs and said it wasn't the Modem. They said it was loss in the Downstream and Upstream Channel Power.
The Technician said it wasn't the case. I suggested then a test where he puts in a new Cox Modem, and we see what if that would resolve it since
he is trying to blame my Modem.
After calling it in to get approval to do so, we then hook up the Cox Panoramic Modem. We Speed Test again, and get back 92Gbps down/ 34Up.
So at the point he gets on the phone with Tier 2 and they place a "Maintenance Work Order" saying the problem is at my HUB, 59th and South Walker.
No ETA on when the issue will be fixed.
So Almost a week later of having speeds average of 92 down / 30 Up, I call Cox this morning, Thursday, Dec 13th.
I get escalated to Tier 2 who tell me they see the Maintenance Ticket has been closed and that the issue is marked "Resolved".
I report the speed test again, and so now, I wait another Tech to come out tomorrow to see if they can "fix" the issue.
Meanwhile, a block away from me, ATT has put up signs saying that "GigaPower is coming soon".
Maybe after 25 years of loyalty, its time for me to leave Cox, if ATT will come to my area....?
Can anyone attest to actually having Gigablast working in the SW OKC area?
So after having I guess the Engineering Team look at it, the Cox Service Tech came back out, and took some readings. Apparently, and FINALLY, I get a straight answer: That Cox is having issues with the Gigablast rollout, and that the best speeds for my area right now are between 480mbps-600mbps. That at this time I will not get above that due to the age of my Node. When I question why it is that areas such as Yukon and Northeast Oklahoma City are getting 700-925mbps, I was told that it is because they are on newer separate Nodes.
So at this point I'll have to decide if I want to continue on this roller coaster or not,or go back down to Ultimate, where I was getting a consistent 360mbops/35mbps.
And for the record, my current speed test this morning, after having a "mysterious 20 minute outage" I had to call in for, is 498/35.