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First I was told I would get a $10 a month discount for being a loyal customer. Didn't see that on my bill. Then I got a unknown and untold $75 or so fee on my account that is HIGHER than the bill!!!!! I NEVER was told I was going to be secretly charged and for what? The reason I got rid of TV with Cox years ago and now the phone was the overpriced garbage.
Get rid of the 6.99 service too. Since you ripped me off at 4.99 for years, now its up to 6.99, an almost $85 a year charge, get rid of that too. However you need to produce in writing what I'm being charged for. That was a monthly telephone, I asked, so no fees should have occurred from removing it. Even if there were, you had better come up with that in writing where I agreed to it. Phone call either.
So Cox still doesn't listen.
In other words, they rip off people for $10 a month when they may not need those services? I can't see paying $7 a month for internal wiring when you get more with the other. That being said $120 ripoff because people don't always need that. You don't have 2 tiers? Cox doesn't listen to its customers only the golden parachutes for its 8 figure paid CEO's. If Cox had, they would have known to split things out for those who need it and those who don't. What is the profit margin on the fee?
I am sure hiding that will tell us lots.