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First I was told I would get a $10 a month discount for being a loyal customer. Didn't see that on my bill. Then I got a unknown and untold $75 or so fee on my account that is HIGHER than the bill!!!!! I NEVER was told I was going to be secretly charged and for what? The reason I got rid of TV with Cox years ago and now the phone was the overpriced garbage.
Get rid of the 6.99 service too. Since you ripped me off at 4.99 for years, now its up to 6.99, an almost $85 a year charge, get rid of that too. However you need to produce in writing what I'm being charged for. That was a monthly telephone, I asked, so no fees should have occurred from removing it. Even if there were, you had better come up with that in writing where I agreed to it. Phone call either.
How about the laziness of support being shown? If you want us to do work for you, you need to pay for our time and stop expecting us to pay you for yours when you don't pay us for yours.
The #1 reason to get rid of you all and the services? Attitude. When you are a monopoly, this is what happens. Prices skyrocket and attitudes towards the customer drop lower than the dust.