Packet Loss & Lags - Please Help!

Not an expert here but I have followed various suggestions to reset devices, ipconfig release/renew/flushdns, connect directly to the Netgear modem, etc. The issue only started to happen the morning of 12/5/2018 (i'm in the Irvine CA area).  I'm attaching the WinMTR output below please let me know what you think.

I'm also curious about the second hop (10.72.32.1) on the output. I thought it's supposed to be my modem right after the router? I can ping my modem 192.168.100.1 just fine with no packet lost, though.  So I don't think I need to buy a new modem.

Any assistance is much appreciated!

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 500 | 500 | 0 | 0 | 5 | 0 |
| 10.72.32.1 - 21 | 277 | 221 | 5 | 9 | 32 | 6 |
| ip68-4-12-128.oc.oc.cox.net - 26 | 247 | 183 | 0 | 10 | 29 | 12 |
| 100.120.104.0 - 22 | 271 | 213 | 0 | 12 | 80 | 12 |
| 68.1.1.171 - 21 | 275 | 218 | 0 | 14 | 51 | 10 |
| 70.191.61.10 - 26 | 247 | 183 | 0 | 13 | 36 | 14 |
| ae1-br01-eqla1.as57976.net - 26 | 247 | 183 | 0 | 16 | 108 | 10 |
| be1-pe02-eqla1.as57976.net - 26 | 251 | 188 | 0 | 13 | 36 | 15 |
| 24.105.30.129 - 22 | 271 | 213 | 0 | 13 | 39 | 17 |
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