Cox Packet Loss ever since the GIGABLAST update came (100/10) plan.

I've had packet loss for 3 months now and the only thing I see correlated to most people with the same issue of me is the big updates they did with Gigablast. 
How can i get a technician who actually knows things about internet to fix this instead of one of these technicians who just do a bunch of simple random stuff that clearly won't do anything!

Parents
  • I've been getting these errors for a long time

    Dec 05 2018 07:47:17 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Dec 05 2018 07:30:04 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Dec 05 2018 07:29:17 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Dec 05 2018 07:19:04 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Dec 05 2018 07:18:57 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Dec 02 2018 13:44:43 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Dec 02 2018 13:44:43 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Jan 01 1970 00:00:29 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
    Dec 02 2018 13:38:51 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Dec 02 2018 13:38:51 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Jan 01 1970 00:00:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
    Dec 01 2018 13:02:00 6-Notice D106.0 DHCP Renew - lease parameters tftp file-^1/00077A1F/141/001 modified;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Nov 20 2018 16:01:48 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Nov 17 2018 13:02:01 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Nov 17 2018 13:02:01 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot from SNMP ;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
    Nov 17 2018 12:57:01 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;
    Nov 17 2018 12:57:01 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;

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