Does Cox allow Arris TG2472 cablemodems or not?

I have seen Arris TG2472 cablemodems being sold several places, and being supported by some other cable internet companies, yet when I searched on Cox website for TG2472 it says on Cox webpage:

"To Cox's knowledge the Arris TG2472/TG1682/DG2460 devices are not currently available for retail purchase, and Cox's policy is not to connect with or support any device that have been stolen from Cox, the manufacturer or another service provider, or for which you do not have valid legal title. When purchasing a device, please confirm that it has been received from a legitimate source that has the authorization from the manufacturer or service provider to sell such equipment."

So does this mean that Cox is not supporting this cablemodem or is the webpage outdated regarding this modem?


  • It means Cox does support the modem...but will not support the modem if you don't have its "valid legal title".  Meaning, don't buy an illegitimate modem.

    Also, you can only get a modem capable of Cox Voice from Cox.  You won't find Cox Voice modems via retail.