Read the forum guidelines
I have been streaming to Twitch for the last several years with ZERO issues. Over the past two days i am not able to maintain a connection to Twitch servers at all. I have run multiple speed tests and spoken with multiple technicians who seem to have no idea on how to help me. I have tried resetting/restarting both my modem and my router about 347 times now and its doing absolutely nothing for my connection. Has anyone been able to come up with a REAL answer to this?
Try utilizing Ping Plotter - https://www.pingplotter.com/download
The program will run in the background and capture data tied to packet loss. It will graph it automatically and can export the data very easily. Be sure to be hard wired to your router/modem when testing to avoid other culprits of packet loss (wifi/etc).
I've had the same issue due to infrastructure problems in Phoenix, AZ for well over four months now. Packet loss between 5 and 30%, making streaming - and essentially everything else on the internet - unusable.
I was able to obtain data related to my packet loss by using Ping Plotter. Really easy to use. I would suggest changing the way Ping Plotter works by doing the following:
In Ping Plotter, you can adjust the trace route protocol. Try switching from normal "ping" requests to UDP packets.This can be found under "Edit" --> "Options" --> "Packet" - change the "Packet Type" option to "UDP Packets".
I've had 13 in home technician visits since my service started here in Phoenix, had the in home technicians confirm the problem to be infrastructure outside of my home, and I'm still being told when I call that an in home tech needs to come out for a 14th visit. Don't let Cox loop you into this type of service - have data available to show the problem is on their end.
So, A technician came out to my house today and read all the lines from the pole, the lines inside my house and all the splitter and wall connection ends in my home. Every one of my connections is good and my connections are solid, so as per your technical support employee "Your connection is solid and you should have no issues." So therefore it now comes down to the simple fact that my connection is being throttled due to my usage.
I have multiple screenshots of Tracerts and ping requests to the live.twitch.tv servers and have no issue sharing them with Cox, However im 99% sure it comes down to the data usage. My cycle resets on the 6th and im willing to bet everything magically goes away.
This is highly unlikely. This is due to packet loss on the upload side of your connection and will almost certainly be present for the foreseeable future. If you have another ISP do yourself a favor and bail. I fought this same issue for months and they did nothing but make excuses for a systemic issue they're well aware of. Good luck!