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error 504 when trying to save channel change update

Because my internet appears to be lagging, did some light research and was attempting to update my channel setting for 2.4ghz. receiving the error 504 after attempting to save this change multi times. Connections are good, have rebooted modem....nothing works. Can anyone help? Worked with rep on chat who just provided me with steps I had already taken. Then stated I need service call to have it checked out. Not sure why, service and equipment ARE BRAND NEW. Suggestions?

No Data
  • First, I assume you are trying to change your WiFi channel using the "MyWifi" procedure shown above. If so, and that isn't working, try logging direct into the router/gateway. To access the gateway, type into your browser and log in with user; admin and password; password. From there look for wireless settings and "set wireless band". I don't know the exact instructions, but that should get you started. Reply back with any questions but it would be helpful to know what model gateway you have.