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So everything in my home ( cell phones, laptop etc) gets awesome speeds, except for my 2 xbox 1s' . Anyone else having this issue?
Most of the main servers for gaming consoles are in CA or WA. You will more than likely notice a lack of performance. I can test my speeds to a location near the Cox server and get advertised speed but on the game console it is only half upload. Also they might be using QOS due to the amount of people using the service. I'm sure they wouldn't ever tell the consumer if so.
I have always had all speeds paid for until October 2018. Then it changed. What’s sad is no one seems to want to fix this issue.
No one is fixing this issue. You have so much data just from my case files. you can see by this thread that it happened to everyone here at approximately the same time in 2018 and now the ball is in the Cox court. Yet no one from Cox DOES anything other than push the ball down the court.
Hi Kevin Cox
i have had 4 different techs come out since this started in October last year. New wiring, no change. I have bought new equipment with no change. Everything is fine except upload to all Xbox consoles. As stated above when this post began, I believe this is a corporate wide service issue. Clearly everyone on this forum is geographically spread out, yet we all have terrible upload and all of us are averaging around 1.5 mb/s upload, where I should be getting 30mb/s upload. Microsoft has been blamed by your above coworkers, but if it was an Xbox Microsoft issue, why do my consoles work with an AT&T hot spot (15mb/s upload), Verizon, even windstream??? No one will help. I’m angry! You Coxhave cost me almost half my monthly income due to me not having the ability to stream. I can barely play a game. I also have 15 xbox owners/friends, 3 of whom work for cox, with this exact same problem just in my town. I don’t understand why you guys won’t hook an Xbox up to your service and see this issue for yourself. I did! I hooked my Xbox one x up to your internet at the local cox store in my town and showed them. In the 4 years I have been a customer, I have never had this issue with your company. All you and your coworkers have done is ask the same repeating questions to all of us...EXAMPLE “contact us by email and we can look at your equipment again”. And if it truely is Microsoft, why can’t one of you contact them to fix this issue? You have thousands of Xbox gamers as your customers! A company calling versus a single customer calling is night and day different. You don’t need to look at anything other than the services you provide and the services you promised to provide.
How many issues do you need Cox before you will help all of your Xbox owning customers fix this?! Can you guys not hook up an Xbox on you’re network at your store and see this issue? It doesn’t matter how old or new the console is. This issue will be on ALL xbox consoles with cox. Please fix this. Like I and everyone else has stated, it started around the third week in October of 2018. Get a ticket opened for a tier 3, look at the network updates done in October, find the issue, fix the issue. Please?!
As previously stated on this forum, The speed to everything is fine excluding Xbox. I can go test my consoles on another isp and get all the speed I’m suppose to get though