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I recently upgraded from 30Mbps to 100 Mbps 3 days ago but my several speed tests on different devices show 35-40Mbps speed. I have called tech support and they asked me to do the basic stuff like restarting my router and laptop, clear cache, etc but nothing made any difference. Finally she said if I can signup for a monthly service, she can have more experienced tech staff look at the issue. The problem is at Cox and it is ridiculous that they are asking me to pay for monthly service to get them look at the issue. Anyone can help with the speed issue please?
I'm supposed to have 300 download 35 upload and I have 34 download and 27 upload. You definitely aren't getting what you paid for (neither am I)
What speed test are you using? Also, have you tried connecting direct to the modem/gateway?
I'm using the speed test from the Cox webpage. I don't have a router, I am very close to the modem. Right after upgrading I noticed speed wasn't what was advertised, so they said my modem must be bad. Got me a different modem and nothing has changed.