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We recently started having trouble with the Adobe Media Server. It hangs up on certain types of activity and when trying to re-install the application.
I did some digging and find that Adobe Media Server has some protocol ticklish spots that can be caused by router firewall settings.
Please view their explanation at https://helpx.adobe.com/adobe-media-server/config-admin/configure-ports.html
The trouble spots seem to be with NAT settings and UDP settings.
I have the Panoramic WIFI modem DOCSIS 3.1
Can you point me to a direction for resolving this issue.
Do you see any setting under the router for port forwarding? There is no good manual for the Panoramic gateway, so can't direct you anywhere for instructions, but it should be straight forward. Looks like the main port is TCP/UDP 1935. The page says if it can't use that, it will try port 80, which is blocked by Cox.
BTW, do you have the newer box like Technicolor Panoramic gateway or the older one that is taller and has lights on the front?
taller with ligjhts on the front
The router does have port forwarding. The parameters it asks for are:
Inbound port: From -- To
format: TCP or UDP or BOTH
Private IP Address:
Local Port: From -- To
The same dialogue is used to set up a virtual server. I'm not at all sure what I need to feed for parameters.
Inbound Port from 1935 to 1935
Private IP Address; 192.168.0.x (IP address of the computer running the server)
Local Port from 1935 to 1935.
After that you have to set up a DHCP reservation that will tie the private IP address to the MAC address of the computer running the server. Do you see anything like that under the router settings? Maybe under LAN settings?