Extreme increase in data usage

Since I have renegotiated my price my internet data usage has spiked to more than 2X my previous usage. I added the additional 500GB of data so I wouldn’t go over and now this month I am on trend to use more than the 1TB + 500GB. 

I’ve changed my network password and name, even factory reset it. No new devices or software are being used. 

Has anybody else experienced this? 

I’ve spoken to tech support over the phone and they’ve been utterly useless and suggest I up my plan AGAIN to the unlimited. I feel like Cox is doing this to me on purpose!

  • Hi Broaini, allow me to highlight a few things that may account for the spike in data usage. Since you performed a factory reset on your router, be sure you've changed the network name and password. Have you had any recent house guests who may have utilized your home network? Have there been any changes or activities in the household that could lead to additional usage like streaming music, streaming video, or online gaming? Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. Check all the devices in your home for virus, spyware, and malware. Spyware running in the background can cause sudden spikes in data usage. Our computers and mobile devices may be sending or receiving data even if we are not actively using our internet service. Do you have internet-connected cameras tied into your home security system? Using third-party home security services over your in-home WiFi network and security cameras accessed over the web cause an increase in usage. We often overlook how often devices update apps or how often our devices upload things like pictures and videos to the network cloud. For example, a computer could be automatically downloading operating system updates, security software updates, and application updates like iTunes. On each of the computers and mobile devices in your home, disable all automatic backups, automatic updates, file sharing software, mobile app updates, and app syncs between your mobile devices and your network. -Becky, Cox Support Forums Moderator
  • I have had a ton of issues with Data usage, but I haven't found cox at fault.  I have the 1TB + 500GB because I have 3 teenagers in the house that play games on the PC.  What I found was that in some months those games would all have huge updates, like 50GB which would hit all three PCs, so 150GB of usage for just one game.  the Second issue was kids leaving the streams running.  They might log into twitch or something and have that just running in the background while the PC is open.  Usually with full stream, you are talking like 500Kbit per stream times 3600seconds times n hours.  it adds up fast.  Finally the same issue happens when you have a fire stick or other stream stick, they can sometimes keep running even after the TV is turned off.  That, again, can eat up usage.  

    My personal solution was to get a router that supports Gargoyle (a version of openWRT:  https://www.gargoyle-router.com/) It allows for FULL visibility and control of your network usage.  Using this, I can track the EXACT amount of data crossing the network and actually pin down who is using the most data.  With this, you can lock out anyone you don't want in the network and you can restrict bandwidth through quotas.  So, for example, this month we are close to hitting the cap....like 40GB away.  So I turned on restrictions.  After 10GB of usage (each day) the available total bandwidth drop to 1Mbit.  Still usable, but harder to share.  After the billing cycle, I just open it back up again.  I've found that Cox is within about 10% of the number that I get from the router.  It's really close.

    I can also restrict time of day usage by mac address, so the kids are locked out until certain hours.  It takes a little work, but functionally i like the results.