Forum Discussion

Ellros's avatar
Ellros
New Contributor II
6 years ago

Throttled? or an issue with Cox internet somewhere?

  This has been happening off and on.  I thought it was resolved, but it has reared it's ugly head again.  My upload speeds are dropping fairly regularly now.  They have been unstable for almost 72 hours now, when usually it is only a few hours.

   I have tried Speedtests (via Speedtest.net).

1) when selecting the local Cox server, I get the results I expect  ( I have Internet 100, so 100 down, 10 up), Ping 10 or less.

However....

2) When selecting ANY other Local server, or an out-of-town/out-of-state server, the ping jumps to 30-50, download speed stays pretty normal, but Upload speed drops to between 2 to 5 Mbs.  Again, download is relatively unaffected.  It is ALWAYS the upload speed that suffers.

  This issue used to occur regularly, 3 to 5 times a week.  Starting roughly around 10pm CST (give or take 15 minutes), and last anywhere from 5 minutes to 2 hours.  And I do mean regularly.  I live-stream to Twitch, so I would warn my viewers every night that the stream might ** out around that time.  It was a regular occurrence.

The issue appeared to resolve however, and I did not have issues for about 2 months.  Now the above issue is occurring.   Note, that NO other local streamers (and I have discussed this with 6-8 of them)  have this issue (and they all use Cox as well because it's the only cable internet locally).

It has been speculated that it may be a temperature issue, since it does seem to happen with temps above 85, and temps below 40.  I do live in an older neighborhood with above ground lines. And we have speculated the the insulation on the cables outside may be wearing thin.

I have several friends who work in IT related jobs, and they have been over to help me diagnose.  We are absolutely positive it is NOT my system, and pretty positive it is not the modem or router.  Consensus is that the issue lies outside with the cables, or somewhere between the cable box on the outside of the house and the Cox nodes/servers.

Looking for any insights anyone may have.  Due to my work schedule, it is going to be at least a week or more before I can try to schedule a tech visit.  The low upload speed will prevent me from live-streaming until it returns to near normal.

6 Replies

  • 402PrimeTime's avatar
    402PrimeTime
    New Contributor III

    read my post and google cox packet loss -- this is super huge issue for them....they have royally screwed up their network in many places across the country. 

    • Ellros's avatar
      Ellros
      New Contributor II

      That may be so, but Packet Loss is not the issue for me.  Besides, other local streamers use Cox, and they have no issues at the same time that I am.  The local friend I am gaming online with also has Cox, and his speeds do not fluctuate.  Which is why I am leaning towards it being a cable issue in the neighborhood.

    • IReallyNeedHelp's avatar
      IReallyNeedHelp
      New Contributor

      I am having the same problem... people have been complaining for awhile and it appears as though Cox is doing nada about it.

      • Becky's avatar
        Becky
        Moderator
        Hi IReallyNeedHelp, I ran multiple test signals to your modem. The results indicate an average of 5% packet loss. Are there any splitters connected to the coax cable that plugs into your modem? If so, bypass the splitter, reset your modem, and see if your connectivity issues improve. If there are no splitters on your connection, I suggest we schedule a service call so an on-site technician can resolve this for you. My team can schedule an appointment for you, if you like! Email cox.help@cox.com with your full name and address. We'll get to the bottom of this for you! -Becky, Cox Support Forums Moderator
    • Ellros's avatar
      Ellros
      New Contributor II

      the only other ISP is Centurylink DSL...  been there, done that... and WON'T do it again.  I have found that any ISP with "Link" in their title is a horror story waiting to happen.  Have has terrible experiences with Centurylink and Suddenlink.