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This evening my Thunderbird client stopped being able to send or receive mail. At first it was just sending - I got an error message that the imap server was down. Now nothing. I tried sending from my phone and I was able to get an email from Cox to hotmail but the hotmail to Cox email didn't show up. I remember about two years ago when Cox made a server 'update' and it took 9 months for them to straighten it out so I'm concerned. At that time they had the problem with an update to the West servers and it took many calls to the Corporate hotline before I was move to another mail server.
I get the following error message using my iPhone
CANNOT GET MAIL
The mail server "imap.cox.net is not responding. Verify that you have entered the correct account info in Mail settings.
Using Thunderbird I get Nada.
I'm having the same issue too!
We have the same problem; response is imap server unreachable. It seems that Cox's troubleshooting links don't address how to resolve such problems. Any suggestions?
Just did a chat and the suggestion was to change my passwords. She was clueless that there is a system server problem going on.
Up to the minute 'info'
"This outage does not have estimated time but it will be as soon as possible, after the outage is over and the maintenance completed you will have your email working"
It appears that 'maintenance began at about midnight EDT when I stopped being able to use my email and that brought the servers down.