Read the forum guidelines
The problem is getting worse.
From 10/24/2018 thru 11/07/2018 I had absolutely no problems. There were no problems with my service on 11/22/2018 or 11/24/2018.
External modem reset's require a specific sequence of packets be sent from Cox.
There were seven modem resets and multiple data loses from 8:50PM till 10:28PM on 11/08/2018.
There were seven modem resets and multiple data loses from 8:50PM till 10:28PM on 11/09/2018.
There were three modem resets and multiple data loses from 3:19PM till 9:16PM on 11/10/2018.
There were ten modem resets and multiple data loses from 1:54PM till 11:47PM on 11/23/2018.
Data disconnects started at 5:01PM on 11/25/2018 and there was a modem reset at 6:50PM.
There is nothing wrong with my equipment.
I was offered the same option of a service call, that we pay for. Given the amount of complaints on this forum about this issue, it would seem to me our equipment is not the issue. In fact, I am certain it is not my equipment. I'll be interested to follow your thread to see what happens.
There is nothing wrong with my modem. I worked in electronics for over 30 years and my last job was on satellite electronics in digital and high frequency rf. The change from the old lower frequency carrier system to Gigablast on old infrastructure is the problem.
A modem reset is a special set of packets sent out from the Cox network and so far today from 10:22AM till 9:49PM I have received 22 modem resets. Modems do not reset themselves, that's why they tell you to unplug them to reset them.
I just rented a modem from Cox to troubleshoot my disconnect problems. My modem is an old CMT-31 Netgear which should have been good enough for 30Mbps BUT being older technology it may not be properly able to handle the new, noisier GigaBlast backbone. What they gave me was an Arris DOCSIS 3.1 modem which has been tested on the GigaBlast network.