Sending email while traveling in Europe

When I have traveled in Europe in the past, I have been able to receive emails in my Cox email account on a Windows laptop and an iPhone, but neither of them can send replies or new email.  They sit in the outbox and never send.  I thought I had this solved years ago when the telephone support guy said to use "smtp.west.cox.net on channel 465 with SSL" but that has not worked lately.  I see old postings about some services having cox SMTP servers blacklisted, or something like that.  Does anyone see an obvious problem and know a solution?  

  • There is an added layer of security when using Cox email outside of the U.S. If you are currently in Europe, we can put in a ticket to grant you access while out of the country. If you happen to have an alternate email address, you may email our team at cox.help@cox.com. Please include a link to this thread and the email address you are having trouble emailing from.

    Brian
    Cox Support Forum Moderator
  • The worst think about this is that from my experience, the Cox SMTP server DOES NOT SEND ANY REJECTION MESSAGE, it simply accepts the mail as sent from your device, and then discards it, never sending it to your intended recipient.  If this was a response to an important message, you look like an idiot because you will never have been responded.  If you were sending an important message, you will never get a response (because it was never sent).  

    I had to switch my SMTP to gmail since I travel often and this was a disaster.    (It has a minor drawback in that I couldn't figure out how to suppress recipients seeing my gmail address and sometimes thinking that is my primary address.)

  • Geo,

    See my post on 12 Oct. in the thread "What's Cox's plan for customers traveling outside the U.S.?" It details issues regarding both my own experience with Cox email while traveling in Himalayan Asia and general issues pertaining to customers traveling overseas. It won't solve your problem, but it may help you see what you're up against.

    Apparently Cox either programs its servers to block overseas access or uses a firewall to accomplish the same goal.

    As far as I can tell, Cox's plan for customers traveling overseas is like the "super-secret probation" in Animal House. Nobody, not even most Cox support personnel, know about it, it doesn't really serve its intended purpose because in most countries a VPN can circumvent blocking of Cox web pages (but unfortunately not access to Cox's SMTP servers), customers only discover it after they are overseas, and then they're supposed to contact Cox even even though almost none of Cox's communications channels work from outside the U.S.

    Darius