Disappointing chat service.
Disappointing chat service. I kept being told to hold until the session timed out. The next rep did not apologize for the inconvenience. I was being put on hold too. So I gave up.
Forum Discussion
2 Replies
- Hello Kiowa1,
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. I regret to hear about your experience. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Mary
Cox Support Forums Moderator Cox phone support has been consistently excellent for me. I have used the "chat" several times but I won't use it again. in the Explanation of Your Problem box, I write out the reason for my need for support. I explain what went wrong and what I tried to fix it. The Chat Agent (in each case) opened her chat with " I understand that your internet is down". Which didn't have anything to do with my support request. My internet was not down. I had to start over from the beginning. A complete waste of time and effort.
