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Intermittent but significant packet loss

Hello,

Over the past month or so I've been trying to track down the cause of intermittent packet loss. It appears to be happening upstream of my router, as I have tested both with and without my router, and have seen upwards of 2-4% packet loss. 

Here is my most recent WINMTR test to cox.com, showing 2% packet loss starting after my router. 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| erl.home.local - 0 | 808 | 808 | 0 | 0 | 4 | 0 |
| 10.77.0.1 - 2 | 762 | 750 | 6 | 33 | 480 | 9 |
| 100.127.5.12 - 2 | 762 | 750 | 4 | 35 | 484 | 13 |
| 100.120.102.30 - 2 | 762 | 750 | 6 | 37 | 481 | 9 |
| ae54.bar2.lasvegas1.level3.net - 2 | 762 | 750 | 7 | 36 | 482 | 10 |
| No response from host - 100 | 162 | 0 | 0 | 0 | 0 | 0 |
| 4.7.26.34 - 2 | 762 | 750 | 27 | 55 | 502 | 30 |
| 45.60.45.167 - 2 | 762 | 750 | 25 | 54 | 501 | 29 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Any suggestions appreciated. 

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