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It has been several months (6 or more?) since Cox "upgraded" to its new webmail interface. Why is it still the Slowest webpage on the planet? Half the time I can't even connect at all. You would think that if you can't get something working right after more than 6 months, you would switch back to the old platform that actually worked. For as much as you charge, one would think you could afford a half-way decent server.
Also, the interface has no display telling me what account I am logged-in under. I have multiple accounts. You would think the login name would be somewhere on the screen.
Does Cox actually have paid programmers and engineers, or do you just let high-school kids write your software?
OK, but that isn't really an answer. Shouldn't make a difference if I type in firstname.lastname@example.org or have a link to it. It is still the same URL! Even if it wasn't - it works for all other website in the world - at least "real" ones.
Half the time, it times-out before the login page even loads. Once I log-in, it actually connects 33% of the time. This is with FOUR different devices at different locations. Two are actually COX internet, so no excuse. It is 2nd-rate - period! I find it hard to believe I am the only one who has noticed this.
As for my great suggestion - I have posted that complaint here on this forum at least 6 times before, but still no action.
Face it - Cox is sub-par when it comes to technology.
Don't even get me started about your worthless Spam filters.
One trick I picked up was to use https://idm.east.cox.net/coxlogin/ui/myemail to login to webmail. If it gets stuck at the loading dots, then press escape(stop) then CTRL+F5. This will force the page to re-establish the connection that randomly seems to time out sometimes. Other then that, I agree the new webmail UI is cumbersome and problematic.
Same thing here going on for the last week. "6 months" is being generous. My thread regarding the same problems was locked down after MANY responses regarding the same problems and no solution provided. Hope this thread comes up with a solution.