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Packet loss

Hello,

I have recently been noticing some screen freezing while watching youtube vidios or playing online games. The video or game would freeze for a couple of seconds then all of a sudden catch up (for lack of a better term). I have checked my computer out and run diagnostics on it and performed modem tests (I have no router) and found the computer and modem in good shape.

 

I have ran multiple traceroutes and pathpings and consistently find packet losses along the path such as the ones below which are not the worst I have seen in my testing for the last few weeks. If you need more let me know. There is nothing I know of that I can do to fix this since all the packet losses happen away from my computer and modem. If there is more information needed or if I need to contact anyone please let me know.

 

Microsoft Windows [Version 10.0.17134.228]

(c) 2018 Microsoft Corporation. All rights reserved.

 

C:\Users\XXXXX>pathping google.com

 

Tracing route to google.com [172.217.4.174]

over a maximum of 30 hops:

  0  DESKTOP-U78SEJO [192.168.0.2]

  1  10.33.40.1

  2  100.127.77.8

  3  100.120.100.36

  4  68.1.4.252

  5  72.215.224.173

  6     *        *        *

Computing statistics for 125 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           DESKTOP-U78SEJO [192.168.0.2]

                                3/ 100 =  3%   |

  1    8ms     3/ 100 =  3%     0/ 100 =  0%  10.33.40.1

                                0/ 100 =  0%   |

  2    9ms     3/ 100 =  3%     0/ 100 =  0%  100.127.77.8

                                0/ 100 =  0%   |

  3   15ms     3/ 100 =  3%     0/ 100 =  0%  100.120.100.36

                               97/ 100 = 97%   |

  4  ---     100/ 100 =100%     0/ 100 =  0%  68.1.4.252

                                0/ 100 =  0%   |

  5  ---     100/ 100 =100%     0/ 100 =  0%  72.215.224.173

 

Trace complete.

 

C:\Users\XXXXX>pathping google.com

 

Tracing route to google.com [172.217.5.78]

over a maximum of 30 hops:

  0  DESKTOP-U78SEJO [192.168.0.2]

  1  10.33.40.1

  2  100.127.77.10

  3  100.120.100.40

  4  langbprj02-ae1.0.rd.la.cox.net [68.1.1.14]

  5  72.14.196.240

  6  108.170.247.193

  7  108.170.237.113

  8  lax17s15-in-f14.1e100.net [172.217.5.78]

 

Computing statistics for 200 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           DESKTOP-U78SEJO [192.168.0.2]

                                0/ 100 =  0%   |

  1    9ms     0/ 100 =  0%     0/ 100 =  0%  10.33.40.1

                                0/ 100 =  0%   |

  2    9ms     0/ 100 =  0%     0/ 100 =  0%  100.127.77.10

                                0/ 100 =  0%   |

  3   13ms     0/ 100 =  0%     0/ 100 =  0%  100.120.100.40

                                0/ 100 =  0%   |

  4   24ms     0/ 100 =  0%     0/ 100 =  0%  langbprj02-ae1.0.rd.la.cox.net [68.1.1.14]

                                6/ 100 =  6%   |

  5  ---     100/ 100 =100%    94/ 100 = 94%  72.14.196.240

                                0/ 100 =  0%   |

  6   39ms     6/ 100 =  6%     0/ 100 =  0%  108.170.247.193

                                0/ 100 =  0%   |

  7  ---     100/ 100 =100%    94/ 100 = 94%  108.170.237.113

                                0/ 100 =  0%   |

  8   39ms     6/ 100 =  6%     0/ 100 =  0%  lax17s15-in-f14.1e100.net [172.217.5.78]

 

Trace complete.