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This July we upgraded to faster internet speed ultimate 300/30 Mbps with 1 terabyte data. We had to swap out our cable and internet gateway modem to support the additional speed/features at the price COX offered us. Contour 2 (Cisco) digital Cable and Arris tg1682 internet gateway with phone. Since July our Data usage has increased. we are now over 1 terabyte per month which is new for us. We have never used that much data in the past. Have to wonder if the new Arris is not set properly, leaking data or something is broken somewhere between us (end user) and COX (provider). Thanks in Advance.
Thank you. We have spent hours on the phone with Cox techs. they had no suggestions whatsoever and cannot help us look into it for “privacy reasons”. COX phone CS suggested Data usage meter to view usage and connected Devices. Somewhat helpful but total usage does not help us know who is connected at what time of day. Installed Cox security suite by Mcafee which took 10 hrs to run. Found nothing. Uninstalling it because run time is absurd. Going back to previous anti Virus/spam which runs about 1 hr or less when it doesn’t find anything. What does this suite consist of in addition to Mcafee? Do you have any other suggestions?
We did get some of those suggestions from tech about game consoles, Netflix and other such ways data can get used. However:
Prior to our new agreement this July and all new COX "boxes" we had been regularly downloading software updates, viewing UTube and other streaming the same way/same definition on same devices. We have not had game consoles for over 2 yrs. We do not use Netflix at all in any way. Had been using HD live TV only a few times a year until recently.
HD TV is the only increase in usage on same TV we have had for 3 years. Not internet TV app over our smartphones. Could it be our Digital cable service?
COX security protocol and measures for customers renting COX gateway modems needs to change immediately. Furthermore, your answers show that you did not read what I did regarding security. Don't comment further about securing my devices please. I've already heard how "safe" we are from more than one COX rep. I think it may be best to return our "boxes" and purchase our own.