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henrybak68's avatar
henrybak68
New Contributor
6 years ago

Gigablast

Gigablast is still slow. Is this because we have not been upgraded to Fiber Optics.

I was charged $75.00. Why?

The tech walked in the house plugged the new router in and took the old one. No new cords/cables.

Plug in and Play.

I could have done this my self.

2 Replies

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  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Henrybak68, $75.00 is for a professional install of updated equipment. If you have questions concerning this charge, you can email us at cox.help@cox.com with your complete address and name on the account and we will be glad to assist you. Thanks, Lisa - Cox Support Forums Moderator
  • vurbano's avatar
    vurbano
    New Contributor
    6 years ago

    ts a scam. In my experience they roll a truck with a guy that became a cox technician because a mirror will fog if it is placed under his nose.