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Gigablast is still slow. Is this because we have not been upgraded to Fiber Optics.

I was charged $75.00. Why?

The tech walked in the house plugged the new router in and took the old one. No new cords/cables.

Plug in and Play.

I could have done this my self.

  • Henrybak68, $75.00 is for a professional install of updated equipment. If you have questions concerning this charge, you can email us at with your complete address and name on the account and we will be glad to assist you. Thanks, Lisa - Cox Support Forums Moderator
  • ts a scam. In my experience they roll a truck with a guy that became a cox technician because a mirror will fog if it is placed under his nose.