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Why is gigablast running so slow?

Just upgraded to gigablast. installed new Arris modem as per Cox directions. It has been running a couple of days, but when I run the speed tool, the upload speed is only 37.2 Mbps upload and 601 Mbps download. Why am I not getting 1gig up and down?

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  • @Mlfulton73

    Gigablast service is provisioned at 35Mbps upload so it sounds like that speed is correct. As for the download, can you try connecting a computer directly to the modem and testing?

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