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After logging in to myconnection.cox with my primary cox username, I am unable to manage all email boxes and or create new email addresses.
Historically, the option was available from the internet tools menu. I recently spoke with a Cox rep about this issue and was informed that it is an ongoing problem.
What is the ETA for the resolution of this feature?
Hi Decipher, go to www.cox.com/.../my-profile.cox and log in with your Primary User ID and password. The page will open to the "My Profile" Overview page. Underneath "My Profile", do you see the options "Profile & Contact", "Password & Security", and "Users & Email Accounts"? Clicking on "Users & Email Accounts" allows you to manage your authorized users and emails addresses. -Becky, Cox Support Forums Moderator
After following your instructions, I receive the following message: We're sorry, an unexpected error has occurred. Please try again. If you need help, contact Customer Support or Live Chat for assistance.