Forum Discussion
Thanks AllenP. You have stated it better than I did.
It's always entertaining to see forum responses from people who always seem to have plenty of time to fire of a snarky retort, but can't be bothered to actually read enough of the original post to get to the actual question.
I particularly enjoyed the response that suggested that I should be fine with encryption, because Cox's competitors all force you to use cable boxes. That's EXACTLY why I switched to Cox! Because their competitors all force you to use a cable box! Oh the irony
Good news, maybe. I spoke with Grace at Cox via a chat window. I explained my issue in excruciating detail, and asked "what are my remedies? and was then regaled with the boilerplate responses about digital using less bandwidth, and competitors all using cable boxes, etc etc. Fine answers one and all, but all answers to questions that had not been posed. The real cake-topper was when she said "This is a requirement by the FCC. Is not only Cox. All the Cable TV provider's will require a Cable box in order to watch TV.", which is just patently absurd.
Finally Grace suggested that I "Please contact our Loyalty department at 703-378-8422 Monday - Friday, 8:00 a.m. - 8:00 p.m. / Saturday, 9:00 a.m. - 6:00 p.m.". She seemed to think that it might be possible for me to get a remedy for this situation via that department. I have a feeling it will end up being 30 wasted minutes on hold, but I will take solace in the fact that I can watch Betty Liu on Bloomberg in stunning 320x240 resolution while I wait.
Related Content
- 8 years agoGrrr