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UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon
Yep, another AWS packet loss post. Have none of the past customers with this issue had their problems actually resolved?
I'm consistently getting 0-10% packet loss to Amazon web services (both west and east servers) making fortnite unplayable. No, I do not have this problem with other games I play as they do not use Amazon web services to host their servers. This seems to be an issue with the path cox routing takes to AWS servers.
my cox tracert to AWS west (oregon): https://textuploader.com/dzw7o
my cox tracert to AWS west (220.127.116.11) :https://textuploader.com/dzw7g
my cox tracert to AWS east: https://textuploader.com/dzw70
my tethered AT&T iphone to AWS west: https://textuploader.com/dzw76 - interesting how AT&T LTE is a legitimately better connection to AWS than vegas's "best" ISP
No I'm not using a puma 6 modem. I have the cisco DPQ3212.
puma 6 test anyway: https://imgur.com/a/iKR9PYY
I've already troubleshot by hardwiring to modem directly with the same results. I've unplugged the power on router and modem (although it stays on) numerous times, as well as coax.
Here's a tracert of another cox customer with the same exact problems: https://pastebin.com/index/ehaQBYEd
and another: https://pastebin.com/Qqfxa5UN (there are many more tracerts exactly like these; it also seems like we're all dropping packets at the exact same servers)
now here's a tracert of a cox customer in phoenix (to AWS west) who has 0% packet loss: https://pastebin.com/MX1GfGPC
A reddit thread furthering the evidence that this is explicitly a cox issue and not a personal one: www.reddit.com/.../
I would appreciate real effort in getting this resolved - I know I'm going to be told this is a personal issue when it obviously simply is not. Thanks in advance
as of 12/30/2018 this is still a problem
Same here. Past couple months upload packet loss has gotten very noticeable in online gaming. Don't notice to much during normal internet browsing but there have been times when speeds have dropped down to 1-2 mbps. Can be seen on Fortnite the easiest as they have a netstat tool that shows packet loss % during the game. Mine will range from 2-10% on a good day but during peak times will go up to 50-60%. Was told that our modem may be the issue by tech support so went and bought an Arris sb8200. No change but did notice that upstream power levels seem to be very low, 25-29 dbmv, when the manual says they should be mid to high 40's.
Thanks for the response Becky. What are desired downstream and upstream power levels and SNR on your network? I have have seen upstream up to about 30-32 dbmv but not any higher than that.
Becky, We had a tech come out on Sunday and he put an attenuator right behind modem. Looks like it brought the upstream power up a bit. Unfortunately we are still experiencing very high packet loss to AWS (Fortnite and Overwatch). What's the next step?