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UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon
Yep, another AWS packet loss post. Have none of the past customers with this issue had their problems actually resolved?
I'm consistently getting 0-10% packet loss to Amazon web services (both west and east servers) making fortnite unplayable. No, I do not have this problem with other games I play as they do not use Amazon web services to host their servers. This seems to be an issue with the path cox routing takes to AWS servers.
my cox tracert to AWS west (oregon): https://textuploader.com/dzw7o
my cox tracert to AWS west (18.104.22.168) :https://textuploader.com/dzw7g
my cox tracert to AWS east: https://textuploader.com/dzw70
my tethered AT&T iphone to AWS west: https://textuploader.com/dzw76 - interesting how AT&T LTE is a legitimately better connection to AWS than vegas's "best" ISP
No I'm not using a puma 6 modem. I have the cisco DPQ3212.
puma 6 test anyway: https://imgur.com/a/iKR9PYY
I've already troubleshot by hardwiring to modem directly with the same results. I've unplugged the power on router and modem (although it stays on) numerous times, as well as coax.
Here's a tracert of another cox customer with the same exact problems: https://pastebin.com/index/ehaQBYEd
and another: https://pastebin.com/Qqfxa5UN (there are many more tracerts exactly like these; it also seems like we're all dropping packets at the exact same servers)
now here's a tracert of a cox customer in phoenix (to AWS west) who has 0% packet loss: https://pastebin.com/MX1GfGPC
A reddit thread furthering the evidence that this is explicitly a cox issue and not a personal one: www.reddit.com/.../
I would appreciate real effort in getting this resolved - I know I'm going to be told this is a personal issue when it obviously simply is not. Thanks in advance
I'm a fellow gigablast internet subscriber that is having the same exact issues as A LOT OF people in the southern California region. I'm in San Diego and I have amazing download speeds reaching that of 950+ consistently.
Speedtest results: www.speedtest.net/.../7867448045
Tried 2 different Docsis 3.1's and both encountered same issue thus not LAN
Cat 7 cables
Multiple devices tested: Xbox X, 2,000$ PC (Both experience the same packet loss symptoms)
^The only reason I listed the above is to give you a sense that my equipment is top of the line equipment. The data loss isn't coming from the equipment nor the LAN
Now the huge problem which degrades the entire service is this constant packet loss while using upstream towards AWS servers. I have diagnosed this through using ping plotter and viewing packet loss in between hubs passing data. The intensive upstream applications that I have experienced packet loss with are twitch (while streaming) and Fortnite. The Fortnite lag is so unbearable. All throughout the day 24/7 there is a constant nonstop packet loss ranging from 1%-6% then sporadic jumps up to 32% or so. It literally makes the game impossible to play as gunfights within the game are losing frames and data causing me to be essentially at a disadvantage 24/7.
I understand sending out Techs is the first option and step to resolving this, however, by the looks of this issue it seems systematic. We as customers pay for our service to dependable and up to date as this is 2018. We want to play this game while it's popular and not 4 months from now when you deserve to believe this is a huge problem.There is in reality data loss on the upstream end of things causing Fortnite to be unplayable. The only game I play right now is Fortnite thus me having to be subjected and forced into packet loss by an incompetent ISP who either is over utilizing nodes or using incompetent hubs that incur data loss is petty in 2018.
I have had 3 techs and the most recent one(DEC7) said there was data loss and they would have maintenance crews out there and if by Sunday the packet loss is till there notify someone.
One condensed sentence that sums up the entire problem: When cox users go to utilize there upstream while connecting to services on AWS such as playing FORTNITE or streaming to TWITCH their incurring packet loss causing online gaming to be impossible or degraded services.
I need this fixed please! I want to play fornite and knowing that every single gunfight is utterly affected by ISP issues makes it useless and a waste to play.
DEC 12/10/18 UPDATE: Called in for a follow-up in which I was notified that the maintenance crews were in the area running diagnostic tests.
unfortunately you won't get any positive results from cox. I've dealt with packet loss from aws since around may- june i believe? I've used VPN's, tethered phone AT&T, Tethered Verizon phone, and neighbor next door has AT&T internet and has no issues. Soon as i get back on the cox network i get packet loss. The problem is no one wants to contact anyone to resolve the issue, but just say "they see inconsistencies with your modem" when they can't just admit they're at fault. What's pathetic is that for well over 6 months this has been an issue proven in probably 50+ posts to be on cox's end, but they will not budge and get into contact with AWS and expect their paying customers to do it for them. If AT&T wasn't my only option i would leave cox because it's just depressing how long this issue has been around with no resolve. I'm in Oklahoma by the way not even in San Francisco or phoenix where is see a large number of posts and I still get continuous packet loss.
OK, so I may have a solution! Just to let everyone who reads this post know I am in no part or affiliated with the program that I am going to recommend so don't take this the wrong way. I've been dealing with constant packet loss for months now and almost gave up on solutions after upgrading to cox gigablast internet and spending a fortune on my modem/router combination (with no fix).
Tonight I decided to test out a program called Speedify. It has a free trial so I figured what the hey. Played two games and had ZERO PACKET LOSS! I almost thought it was to good to be true, so I closed out the program and tried again, no packet loss at first but after about 3 minutes it started and got up to its normal 5-10% consistent. I played the game through and it never went away (I was thinking todays patch may have been the fix). Opened the program up and ZERO PACKET LOSS AGAIN!!!!
The only reason Im posting this is because I, like many of you have been dealing with this and let me tell you its worth a try, FREE TRIAL.
I would like someone to do a test of this or maybe a few people and post how it works for them (I will be checking the forum daily as I have been). Please test the packet loss in fortnite BEFORE you download Speedify, confirm that you are getting upload packet loss like normal. Then after you have seen packet loss download it and run the trial and see what happens. Post your results!
Hope this can help some of you... This is my first night with it so hope it sticks
P.S. Also if anyone can figure out what this program actually does that would be awesome for an explanation as to why it fixes it, maybe theres a free solution. I know some of you are pretty smart with this kind of stuff :)
I'm dealing with 5-19% packet loss in Las Vegas for the past 3 nights. I had it a few months ago and it resolved itself. But now we are back in the same boat, yet again, Cox.
Twitch streaming, Fortnite, and Discord servers are all effected equally. I don't know if some other services are ok because that's all I use. However, I saw this post and just tested Speedify and magically, the problem is fixed. But at a cost. Speedify increases my ping to NA-West servers from 25 to 55. However, the packet loss is a flat 0%. Even when my Cox is working, I still see a 0-1% so this was a shock.
I tried 4 other VPN services, which all had better pings but had no effect on removing the packet loss. So my guess is that Speedify has a route out of Las Vegas that all the other VPN's do not. i tried TorGuard, which had the most choices including a Las Vegas and LA server with 23 ping but all had huge packet loss.
It's shocking that all these issues are ongoing without resolution. I have a scheduled appointment for Sunday morning so I'll update then, I suppose.
LMAO dude I tried this and it did work! you're right bro it let me play at zeroes however doesn't this prove there's a problem with the routing to the servers?