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- MaryFFormer ModeratorHello JAnn Mathew,
Are you using the same user ID on the new account that you were using on the old account? If so, this user ID will only show you the bills for the new account after it has been linked to the new address. If you need to further discuss account related concerns, please send us an email at cox.help@cox.com with your full name and street address.
MaryF
Cox Support Forums Moderator
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