Unresolved email issues
For two weeks, we have not received any emails, either on WebMail or through the Apple Mail program. We have not received a single email since 7/1/18! However, there were suddenly over 15,000 emails in our Trash filed -- multiple duplicates of emails, and many of them having nothing to do with our account.
We've made four calls to Cox customer service. Each time, we were told that Cox is "aware of the issue" and is "devoting all its resources" to fixing it. But it has not been fixed.
Is anyone else having this issue? A Cox technical support person told us the issue is "enterprise wide." But we have searched the Internet for any postings about it.
Because of this issue, we had to set up a new gmail account and change our notice email information from the Cox email to the new email for all of our business contacts. Very frustrating -- especially the lack of any communication from Cox about what is happening and how they intend to fix it!