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so my internet ** again, and wasn't entirely fixed from this last issue anyway, and hasn't been 100% in a very long time.
see also https://forums.cox.com/forum_home/internet_forum/f/internet-forum/20413/t4-errors-constant-disconnects
i'm back to about 30 disconnects a day, and now my upload speed is...well, abysmal. the phone rep stated wednesday that i have heavy packet loss.
so, yes, there's a tech scheduled for this evening now, and i'm REALLY curious if anything is actually going to get fixed, or if i'll get the normal "oh looks like a problem, we'll send someone else out to fix it".
anyone want to take odds on anything getting fixed today versus having to wait another week+ for it to be scheduled for another "tech" to come by and "fix" it?
I think you need another mainatance ticket put in as per your last post;
"also stated that there was still a main line issue that didn't seem to be fixed, and turned in a ticket for that, and someone would be by over the next few days to fix it (didn't need to be here)."
I think someone in you area is sending bad signal back into the line. They probably came by when you were gone, and it wasn't happening, scanned for it and that is the note you found. This time, make sure you GET THE TICKET NUMBER!
does that mean you're on my side that no one is going to do a thing to fix it tonight? :D haha. i'll be pressing them for a ticket number, the last three i dealt with 2? months ago would just say they are turning it in and there isn't a ticket for it.
it doesn't feel like it should be so difficult, to get someone to fix something.
flitzanu said:does that mean you're on my side that no one is going to do a thing to fix it tonight?
Unfortunately, I am but I wanted to give some input so it can be a little less painful.
flitzanu said:would just say they are turning it in and there isn't a ticket for it.
Then offer them your phone number to call you with the ticket number. Or ask him to put the ticket number on the notes on your account. Honestly though, the technician should be able to start the ticket in his truck. Have you been having Cox technicians or contractors?
with the issue 2+ months ago, i'm pretty sure every tech that visited was a contractor. i'll find out tonight between 5-7 if this one is.
wait...that is, if they actually show up. had that happen a lot too, that they simply don't even fulfill the appointment. as you can guess from my tone, i'm super excited to see how this plays out!
You can call up now and ask if it's a contractor. They can tell by the tech. number of the technician assigned to the work order of the appointment. You might still have time to request someone at Cox to contact dispatch and see if a in-house technician is available. I think the problem is contractors don't have work laptops with VPNs that allow them to enter the ticket number then and there.