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Experiencing slow upload speed

The last week and a half or so I've been experiencing slow upload speeds (10-17 Mbps). I normally get 29-33 all day long, my plan is a 300/30. Feels like my upload speed is being throttled. My download speeds are roughly in the low to mid 200's (Docsis 3.0 modem)  Doesn't matter what part of the day I've tried to run speed tests to verify it hasn't made a difference. Having my modem plugged directly into any of my computers via ethernet vs through a router doesn't make a difference either. Here is signal for my modem DPQ3212

  Power Level: Signal to Noise Ratio:
Channel 1: -2.1 dBmV 39.4 dB
Channel 2: -2.7 dBmV 39.2 dB
Channel 3: -1.9 dBmV 39.1 dB
Channel 4: -2.6 dBmV 39.1 dB
Channel 5: -2.4 dBmV 39.5 dB
Channel 6: -2.4 dBmV 38.6 dB
Channel 7: -2.3 dBmV 38.5 dB
Channel 8: -2.5 dBmV 37.5 dB

  Power Level:
Channel 1: 44.5 dBmV
Channel 2: 44.5 dBmV
Channel 3: 45.0 dBmV
Channel 4: 45.8 dBmV
Parents Reply
  • I don't think the new phone modem is available in your area

    Keep in mind I am just going by what is official. If your local Cox store happens to have one, and you can talk them into it, anything is possible. Also, someone in sales might be able to send you one in the mail so don't hesitate to call. I will keep my fingers crossed, because the upgrade would be the optimal solution.

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