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In games such as CSGO, Rainbow Six Siege, Fortnite, and PUBG, I have really high ping and packetloss. Sometimes the ping is great and the packet loss is bad, but other times the ping is horrible and so is packet loss. Sometimes my ping ranges from 10ms - 70ms. Othertimes it ranges from 60ms - 300ms. Packetloss sometimes ranges from 0% - 10%, but other times it ranges from 10% - 100%. Sometimes I can't even watch videos in 720p. I contacted the ISP once and they sent a technician out, but he said that nothing could be fixed. They swapped out for another modem and nothing. He said it can't be fixed, however I don't believe that because we shouldn't be having poor internet like this.
What model modem/gateway do you have? Also, can you show a tracert with the packet loss in it?
Sorry I took forever to respond, I have been busy. I have a Cisco DSA321N. It's what Cox gave us.
That is odd. The data points to a issue between the modem and Cox, but your signal levels are pretty good. The only thing that slightly odd is you only have 3 upstream channels, but that could be normal for your area.
Lets do one last ping with "ping -n 50 10.78.128.1" and see how bad the packet loss is.
Also, do have any problems with your phone? The suspected issue would be you can hear them fine but they report you sound far away or distorted.
At this point I am not sure what to suggest. Maybe a moderator might be able to see more. This should be a problem Cox can resolve, I just don't know how yet.
No major issues with the phone, but yeah I have had some times where they tell me I sound far away. As for the ping test, it shows this,
Ping statistics for 10.78.128.1: Packets: Sent = 50, Received = 42, Lost = 8 (16% loss),Approximate round trip times in milli-seconds: Minimum = 8ms, Maximum = 539ms, Average = 116ms
8bitgamer said:Lost = 8 (16% loss),
Yea, that's not good. I wonder if something is wrong at the plant level or the local amp. Could you describe the coaxial wiring in the area? Is it underground? Do you have a sub-pole or at the end of a long street?
Also, can you describe how the coaxial gets from the street to the modem? Not too concerned about splitters, but are there any powered amps? Trying to think outside the box.
I'm not sure how to describe any of that. How do I figure out if it is underground or not? My modem coax cable runs up the wall. My telephone line runs through the "Smart box" as they call it. My ethernet connection runs through the walls.
8bitgamer said:How do I figure out if it is underground or not?
On a basic level, look outside. Are there telephone poles with lines strung up between them? Is there a above ground line ran from one of those poles to your house? If so, it is NOT underground wiring. If you don't know though, it's not super important.
8bitgamer said:My modem coax cable runs up the wall.
Up the wall and not through it? Normally, there would be a wall outlet with a face-plate with a female coaxial outlet that you connect through. Are pictures possible?
Yeah there is one telephone pole, not a sub pole. Got it confused. There are wall outlets around the house. However, most of them are either unused or used to our TV service.
Nevermind, it is through the wall.