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I recently dropped Cox cable but kept Preferred internet. Right now I am at 18% usage and the last few days have noticed when I try to stream video my internet speed drops dramatically. I called tech support and checked speed and suddenly it was normal. My usual internet speed is 100+ mbps upload and 10+ mbps download. when streaming it drops to 10-15 mbps download and 3-5 mbps upload.
Could this be retaliation from Cox for dropping cable? Has anyone else experienced this situation?
What are your streaming specs set to? Also, how are you testing your speed. I would suggest from a different computer that is connected via ethernet to the router.
Also, what model modem and router do you have?
Last, can you post your signal levels? I know Cox said they were good, but can't hurt to have a look.
Streaming specs: 5 GHz a/n/ac: up to 1.3 Gbps. (streaming devices and cell phones), 2.4 GHz b/g/n: up to 450 Mbps:.(HP G72 Notebook). Connected to router via ethernet cable G72: 44.1 up, 11.0 down; wireless 48.6 up; 11.0 down. Samsung S9+ 131.9 up; 10.7 down. The G72 is an old computer and can't operate at speeds above 50 Mbps. Router/modem: Netgear C6300. Thanks.
Streaming as in streaming amazon video over a bluray player using the Netgear C6300 wireless router/modem.
Understood. So you not having problem streaming but you notice when you do stream something on your bluray your internet slows down? Are you using QoS?
Some of it is going to depend on the resolution of the stream. For instance a SD stream can take up to 2GB a hour or about 33Mbps while HD can be twice that. This is just going on the data I found here since Amazon doesn't state exactly how much bandwidth their stream takes up.
C6300 does not have Qos. Have much better download and upload speeds today. Maybe Cox has been having problems and they have it working right now. Thanks for your interest. Will repost if problem returns.
Usually most complaint of throttling turn out to be congestion of some type, so it makes sense it would get better sometimes.
If you find stuff like Netflix or Youtube or Hulu are slow but internet speed tests show a fast connection, try changing your DNS to google's DNS @ 18.104.22.168/22.214.171.124. You can set it for the whole network on the C6300 under Internet Setup or see page 22-23 of manual. This can help either use or bypass some of the cache servers (CDN) Cox sets up to save on bandwidth. I say "use or bypass" because sometimes it's better to use the CDN that is closer, however if that is congested, it better to use the normal servers.
Will try your suggestions. Thanks.