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I recently dropped Cox cable but kept Preferred internet. Right now I am at 18% usage and the last few days have noticed when I try to stream video my internet speed drops dramatically. I called tech support and checked speed and suddenly it was normal. My usual internet speed is 100+ mbps upload and 10+ mbps download. when streaming it drops to 10-15 mbps download and 3-5 mbps upload.
Could this be retaliation from Cox for dropping cable? Has anyone else experienced this situation?
What are your streaming specs set to? Also, how are you testing your speed. I would suggest from a different computer that is connected via ethernet to the router.
Also, what model modem and router do you have?
Last, can you post your signal levels? I know Cox said they were good, but can't hurt to have a look.
Streaming specs: 5 GHz a/n/ac: up to 1.3 Gbps. (streaming devices and cell phones), 2.4 GHz b/g/n: up to 450 Mbps:.(HP G72 Notebook). Connected to router via ethernet cable G72: 44.1 up, 11.0 down; wireless 48.6 up; 11.0 down. Samsung S9+ 131.9 up; 10.7 down. The G72 is an old computer and can't operate at speeds above 50 Mbps. Router/modem: Netgear C6300. Thanks.