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A COX.NET user emailed me saying my account will be deleted if I don't click their link to update something. I know this is a scam and is dangerous to click. If I report the email address to you, will you delete their account?
These are rather common. I don't know Cox procedure now that they have the new email platform, but I would suggest just to delete and ignore it. You can usually tell how fake they are by bad spelling or lack of grammar. Either way, Cox won't "delete their account" but there may be a method to inform them none the less. I suspect a moderator will respond to your post soon.
I found this support page on the topic. Basically you send it as a attachment to firstname.lastname@example.org
Phishing scams are basically spam. The headers must be checked to see if it originated from a Cox customer or from another ISP.If the phish originated from a Cox customer (a Cox IP), it should be sent to email@example.com following the Abuse Submission Guidelines below.
It should also be sent to firstname.lastname@example.org as an attachment. See Forward Spam, Phishing, or Virus as an Attachment and About Fake Cox Emails.
I forwarded the email I received to email@example.com asking if they will delete the account. We'll see.
They don't respond to the email. It says such in the support article. Also, you need to send the email as a attachment. See here for instructions how.
To be honest though, it's better to get in the habit of ignoring such obvious phishing attempts. I don't even know for sure the escalation email still works since Cox outsourced their email. That's why I suggested to wait for a moderator response. I was just trying to give you the basics until then.
if you can see full headers & it still says @cox.net, i was told to send to the "firstname.lastname@example.org" address. i had a whole slew of them a month or so ago & now they seem to have stopped. my husband got one yesterday tho. it was hysterical!
what i don't get is why the spam filter can't recognize an illegitimate email from themselves?