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Doug_Dimmadome's avatar
Doug_Dimmadome
New Contributor
6 years ago

Cox cucks me agian.

I tried to activate my account with the 300mps speeds. Cox told me that my modem doesn't support that. You can verify in their website that this is true (following link):

https://www.cox.com/residential/support/arris--surfboard-sb6141.html

BUT my modem 100% supports speeds that high and greater. If you go to the actual website of the modem itself you can clearly see that this modem supports over 300mbps (following link):

http://www.arris.com/surfboard/products/cable-modems/sb6141/

Because of this Cox forced me to downgrade my package to 100mbps. Please just update your system to show correct information and give me my correct internet package back.

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