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Realkone's avatar
Realkone
New Contributor
6 years ago

Packet Loss (Outgoing) and Latency Spikes

6 Months ago I was experiencing very bad latency spikes at certain times of the day and stayed consistent (starts from 5-7pm up to 10-2am every day). I also started playing a game called Fortnite (also 6 months ago) and I've been getting packet loss (unplayable) on the outgoing end ever since and it is severe loss at times.

I have called 3 technicians, one called an ops team to replace the wire running from the node to my house. Another replaced the connector. And the third guy had put something to enhance signal levels on the node. I also had him bring out a brand new modem/router from his van and connect it for 15 minutes to test and the loss still occurred.

*The coax cable is not connected to a splitter

*Tried replacing the 2 in 1 router/modem with a netgear nighthawk (also not affected by puma 6)

*Tried connecting straight to my surfboard

*Tried different ethernet cables

*Tried resetting surfboard countless times

*Wireless has packet loss as well

*Tried 2 other computers in the household and also a laptop

4 Replies

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  • Realkone's avatar
    Realkone
    New Contributor
    6 years ago

    Setup information:

    Modem/Router: Motorola SURFboard SBG6782 Docsis 3.0
    Wiring: Underground, residential neighborhood
    Affected Connections: Wired and Wireless
    Normal Speeds (wired): 100-120 Mbps download and 7-10 upload
    Computer is hardwired -> switch -> router (total length to cover is less than 100 ft.)

    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel   Locked
    Connectivity State OK Operational
    Boot State OK Operational
    Configuration File OK
    Security Enabled BPI+
  • Realkone's avatar
    Realkone
    New Contributor
    6 years ago

    Here is a ping test accompanied by a tracert to one of the game servers 

    Pinging google.com [172.217.14.174] with 32 bytes of data:
    Reply from 172.217.14.174: bytes=32 time=87ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=81ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=130ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=79ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=84ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=80ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=93ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=180ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=98ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=98ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=99ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=96ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=79ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=81ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=90ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=104ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=118ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=80ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=90ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=97ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=88ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=129ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=100ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=80ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=99ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=112ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=80ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=116ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=102ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=193ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=82ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=83ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=82ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=145ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=79ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=85ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=131ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=78ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=79ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=78ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=78ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=83ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=81ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=82ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=83ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=84ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=84ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=104ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=85ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=98ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=79ms TTL=252
    Reply from 172.217.14.174: bytes=32 time=79ms TTL=252

    Ping statistics for 172.217.14.174:
    Packets: Sent = 86, Received = 86, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 78ms, Maximum = 193ms, Average = 94ms

    52.53.85.226

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 9 ms 56 ms 7 ms 10.71.20.1
    3 38 ms 18 ms 16 ms ip68-4-14-64.oc.oc.cox.net [68.4.14.64]
    4 8 ms 25 ms 8 ms 100.120.104.8
    5 21 ms 42 ms 37 ms 68.1.1.63
    6 27 ms 38 ms 23 ms ip70-167-151-90.at.at.cox.net [70.167.151.90]
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 23 ms 40 ms 23 ms 54.239.42.143
    10 * * * Request timed out.
    11 21 ms 77 ms 32 ms 54.240.242.78
    12 22 ms 56 ms 21 ms 52.93.47.150
    13 19 ms 32 ms 19 ms 52.93.47.157
    14 20 ms 21 ms 21 ms 54.240.242.147
    15 18 ms 21 ms 22 ms 52.93.47.88
    16 * * * Request timed out.
    17 * * * Request timed out.

  • Realkone's avatar
    Realkone
    New Contributor
    6 years ago

    Ping test accompanied by a tracert to one of the game servers 

    Pinging google.com [172.217.14.174] with 32 bytes of data:

    Ping statistics for 172.217.14.174:
    Packets: Sent = 86, Received = 86, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 78ms, Maximum = 193ms, Average = 94ms

    Tracert

    52.53.85.226

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 9 ms 56 ms 7 ms 10.71.20.1
    3 38 ms 18 ms 16 ms ip68-4-14-64.oc.oc.cox.net [68.4.14.64]
    4 8 ms 25 ms 8 ms 100.120.104.8
    5 21 ms 42 ms 37 ms 68.1.1.63
    6 27 ms 38 ms 23 ms ip70-167-151-90.at.at.cox.net [70.167.151.90]
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 23 ms 40 ms 23 ms 54.239.42.143
    10 * * * Request timed out.
    11 21 ms 77 ms 32 ms 54.240.242.78
    12 22 ms 56 ms 21 ms 52.93.47.150
    13 19 ms 32 ms 19 ms 52.93.47.157
    14 20 ms 21 ms 21 ms 54.240.242.147
    15 18 ms 21 ms 22 ms 52.93.47.88
    16 * * * Request timed out.
    17 * * * Request timed out.

  • Realkone's avatar
    Realkone
    New Contributor
    6 years ago
    Time Priority Description
    Thu Jun 14 18:31:44 2018 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=7c:bf:b1:ee:59:ce;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
    Thu Jun 14 16:13:38 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:ee:59:ce;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
    Mon Jun 11 06:31:44 2018 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=7c:bf:b1:ee:59:ce;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
    Sun Jun 10 08:50:26 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=7c:bf:b1:ee:59:ce;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
    Thu Jun 07 18:31:44 2018 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=7c:bf:b1:ee:59:ce;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
    Thu Jun 07 09:17:08 2018 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=7c:bf:b1:ee:59:ce;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;