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Hello, I have been a Cox Customer for 17 years and a few years ago I started having very bad packet loss issues. I have spent hundreds of hours trying to fix this issue but it still happens even years later. I am only receiving packet loss (upload), 0% download packet loss. I am receiving low ping (for the most part) (30-40ms) and high packet loss (10-120%) in games such as Fortnite, Overwatch, Rocket league and more. It is happening on my PC & PS4. Here is a list of stuff I tried to fix the issue -
- Replaced router twice
- Replaced modem
- Plugged directly in through Ethernet, getting perfect speeds (100/10)
- 2 Cox Techs came out and replaced my line but nothing changed. Tested, and said I had 0% packet loss but I am still receiving it?
- Called cox multiple times and no help was provided.
- Done a lot of online research, and tried changing in-game settings to help it but nothing changed. Only thing that slightly helps is if I set my FPS to 30, but I can't play with that considering I use a 144hz monitor.
This is 100% a Cox issue as I used a TMobile hotspot and received 0% packet loss so it can't be anything on my end.
Please help, I don't know what else to do! Thank you!
Can you show a tracert to one of the game servers? Also, what model gateway or modem/router do you have? Have you tried disabling the hotspot and putting your phones in airplane mode when the packet loss occurs?
PS. The reason I asked what modem or gateway you have is to see if it has the infamous Puma 6 CPU which causes latency issues in games and VOIP and other things. See here if your effected. Run the test and if you see any Red (not yellow) then you have a Puma 6 issue. If it's all green, your not effected.