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I have been experiencing high ping lately and I can not figure out why. Over the past month or so my ping has drastically dropped, it was at a high of 40-50, but now it is stuck at anywhere between 80-120 with constant spikes to anywhere between 300=400, and sometimes even reaching into the thousands. This has made it impossible to game and it has made using any other thing on the internet slow. I recently had a technician come to my house to see what the problem is, and he said the issue was just a bad connection. But whenever I use an Ethernet cable and plug my laptop into the modem, I end up with the same issues of around 100 ping with massive spikes. While checking my ping on speedtest.com it says that my ping is fine around 55, but when I go to fast.com my ping is at 110-120. I was wondering if there was anything anyone can do to help out or try and tell me what to do to fix the problem.
Can you post your signal levels? Also, can you post a tracert to google.com? My guess is ingress, which is common but very hard to track down. Only a supervisor, or someone with a meter, can climb the pole and scan for the problem.
Here is the tracert to google.com
Tracing route to google.com [2607:f8b0:4000:802::200e]over a maximum of 30 hops:
1 58 ms 2 ms 2 ms 2600:8807:8340:8b90:22f1:9eff:fe3f:24c4 2 13 ms 12 ms 11 ms 2600:8807:9f01:103::1 3 12 ms 11 ms 11 ms 2001:578:1c00:4::56 4 13 ms 11 ms 10 ms 2001:578:1c00:4::2 5 74 ms 55 ms 57 ms 2001:578:1:0:172:17:248:183 6 28 ms 28 ms 28 ms 2001:4860:1:1:0:58f5:0:21 7 28 ms 36 ms 34 ms 2607:f8b0:8000:266::1:1 8 33 ms 29 ms 29 ms 2001:4860:0:1::d7a 9 30 ms 29 ms 29 ms 2001:4860:0:11e4::3 10 31 ms 28 ms 29 ms 2001:4860::c:4000:d85a 11 31 ms 27 ms 40 ms 2001:4860::1:0:bf0c 12 35 ms 28 ms 27 ms 2001:4860:0:e03::1 13 27 ms 28 ms 35 ms 2001:4860:0:1::425 14 35 ms 30 ms 27 ms dfw25s12-in-x0e.1e100.net [2607:f8b0:4000:802::200e]
And here is the signal levels. I believe you are talking about this, although if you were talking about something else then please let me know
ScottN said:so I have to either reset the internet or disconnect and reconnect
Can you explain that in more detail? What do you have to reset exactly and what are you disconnecting and reconnecting from?
Also, what model gateway do you have? I think it is malfunctioning in some way.
By resetting the internet I mean disconnecting it from the power for 10 seconds and reconnecting it back on. When I say Disconnect I mean forgetting the internet entirely and putting the pin back in so that my internet for my computers are working. And the modem that I'm using is the new panoramic wifi modem
I just had someone with a similar problem on a different thread, and they resolved it by getting a separate modem and router. Is that something you would be willing to do? At the very least, I would suggest a technician out to swap the gateway and maybe try a different model.
What model gateway do you have BTW? Panoramic name falls across like 8 different routers. The model number should be on the same sticker as the wifi name and password.
My bad I thought I had sent the model number earlier in the thread, it is TG182G. I would be willing to try getting a separate modem and router, although when I talked to one of the people on the phone they said they would switch out the modem if it was having issues. How much would getting a separate modem and router cost? Like what would be a good price estimate?
Do you have Cox telephone service too? If so, you can still get the modems I suggested above, but there is a important step Cox has to do. Basically you would swap the TG182G for a Cisco DPQ3212(free) and have that be assigned JUST telephone service and have the internet service assigned to any retail modem you buy.
No we do not have the telephone service, we are only using internet, nothing else
Looking back through the thread, I think the main issue your seeing in games has to do with the gateway using a Intel Puma 6 CPU. To see how much your effected, try this test. Basically if you see any red dots in the graph, that's bad. It should be all green.
So I think either replacing the gateway with one that doesn't have have a Intel CPU like the Netgear C7500 or buy a separate modem and router like I suggested previously.
Here is what a good result would look like.
I would suggest buying your own separate modem and router. BTW, you know I am just another customer like you right?
Oh, you sound very knowledgeable about this and I had seen you reply to everyone, there is no way to see if it is an actual cox guy replying though, looking through the threads I see no way to see if it is an actual verified cox support guy answering. But thank you, so what modem and router would you suggest?