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I have noticed an increase is spam email coming into my primary Cox account within the past few months and have forwarded many of them to Cox's spam report, but it keeps coming in under a variety of subject lines including, Crepe Erase, Liberty Mutual Insurance, EHarmony, ABC Shark Tank, Lark Wellness, Ringing Ears, Home Warranty Special, to name a few. The domains are obviously bogus so I'm curious as to why Cox's spam filters aren't picking them up prior to delivery and I'm wondering if others have seen a similar trend? I have received 72 of them since May 21st!!
Same here -- same spam senders. Outlook will stop them, but they get through to my phone. If I leave Outlook on all the time, they will disappear from my phone when Outlook syncs. I don't like to leave Outlook open on my PC all day. But it sounds like no one is going to solve this at the Cox end.
Too bad none of that is true. The rules don't stop most spam and the spam filter group doesn't exist anymore. You are copy/pasting old data Colleen.
Colleen, can we talk over the phone? Are you denying that Cox email was outsourced and since then spam is up a TON? We are all tired of the lip service. I think your troubleshooting like it's the old email system when none of those systems are in place. The definition of insanity is trying the same thing over and over and expecting different results. In that regard, your suggestions are insane.
Also...why do you have to "suspect". You work for Cox. Reach out to the email team (if you can) and ask them. It should be a drop down menu in your soft phone. See if it works. Lets stop the malarkey and put money where mouth is.
Also, when I say the email filters don't work, I don't mean they don't filter emails, I mean filtering one domain or user doesn't block the spam when the domain and user are random. It changes almost every email. The point of marking things spam is to program the spam filter. Since people keep doing that and it's not blocking the spam, I have to assume Cox didn't pay for the spam filter from whom ever they outsourced their email to. The email provider isn't going to provide that service for free, so reporting spam to them is a joke.
Tomorrow would be better. Everyone else is asleep right now. What time do you work?
ColleenD said: isn't a mail server a mail server no matter where it's housed?
No! For instance, if you outsourced the email to Yahoo, who had everything hacked, that would reveal a lot. Also, it's not the fact that Cox outsourced their email. Everyone is doing that. Its the fact that they are trying to hide it as it fails miserably.
ColleenD said:What does that have to do with the fact that our customers are reporting a problem and I am reaching out to have the proper teams investigate and address it.
Because the group your suggesting people to report to doesn't exist IMO. It was a system with the old Cox system. If it worked now, it would be working now, but it doesn't.
ColleenD said: I can't just pick up a phone and call, especially considering the hour, so I am sending communication
Funny, when I worked for Cox, I could. They might not be there right now, but you could at least send them a email. I don't think it's your fault. No one at Cox really informed it's employees of what was happening. However that doesn't excuse the ignorance, it just explains it.