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kevino's avatar
kevino
New Contributor
6 years ago

Cable connection drops, high uncorrectables

I am getting frequent disconnects and a high number of Uncorrectables.  I have been experiencing similar for over a month, so I recently replaced my cablemodem.  I am still experiencing the exact same issue.

Below is the channel details provided by my router.

Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 25 813000000 Hz 3.4 dBmV 39.3 dB 1 0
2 Locked QAM256 26 819000000 Hz 3.9 dBmV 39.3 dB 0 0
3 Locked QAM256 27 825000000 Hz 4.5 dBmV 39.5 dB 1 0
4 Locked QAM256 28 831000000 Hz 4.4 dBmV 39.3 dB 1 0
5 Locked QAM256 29 837000000 Hz 4.1 dBmV 39.4 dB 0 0
6 Locked QAM256 30 843000000 Hz 3.5 dBmV 38.9 dB 0 0
7 Locked QAM256 31 849000000 Hz 3.2 dBmV 39.1 dB 0 0
8 Locked QAM256 32 855000000 Hz 4.3 dBmV 39.5 dB 0 0
9 Locked QAM256 41 909000000 Hz 3.8 dBmV 39.5 dB 299445 1215072
10 Locked QAM256 42 915000000 Hz 3.5 dBmV 39.1 dB 691221 3488677
11 Locked QAM256 43 921000000 Hz 3.0 dBmV 39.2 dB 432957 2238052
12 Locked QAM256 44 927000000 Hz 2.4 dBmV 38.9 dB 198 40
13 Locked QAM256 45 933000000 Hz 2.4 dBmV 38.9 dB 167 57
14 Locked QAM256 46 939000000 Hz 2.3 dBmV 38.9 dB 176 65
15 Locked QAM256 47 945000000 Hz 2.6 dBmV 39.0 dB 54 38
16 Locked QAM256 48 951000000 Hz 2.5 dBmV 39.0 dB 66 21

1 Reply

  • kevino's avatar
    kevino
    New Contributor

    I would also like to add that we were fine for years, and this just started happening  - after recent changes to the net neutrality laws.  Could be coincidence.