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dustee1
New Contributor
6 years ago

How is this SPAM? I NEED HELP!

Still getting several T3 & T4 time-outs with new modem & new speed package :( 😞.

Below is just for today.

Please help get this resolved, I play online games & this is unacceptable.

Especially considering my bill is over $100 just for internet.

4-11-2018, 13:16:6 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
4-11-2018, 12:41:55 Warning(5) "MDD message timeout;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
4-11-2018, 12:41:51 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
4-11-2018, 11:18:32 Notice(6) "TLV-11 - unrecognized OID;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"

4-11-2018, 11:16:34 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
4-11-2018, 11:16:25 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
4-11-2018, 11:16:18 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
4-11-2018, 11:14:34 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"

4-11-2018, 6:31:54 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
4-11-2018, 6:31:38 Critical(3) "Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
4-11-2018, 6:31:38 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
4-11-2018, 6:29:54 Critical(3)

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 957000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
30 Locked QAM256 957000000 Hz 5.6 dBmV 38.9 dB 50 208
1 Locked QAM256 783000000 Hz 6.1 dBmV 39.4 dB 121 480
2 Locked QAM256 789000000 Hz 6.3 dBmV 39.3 dB 116 493
3 Locked QAM256 795000000 Hz 6.3 dBmV 39.5 dB 120 485
4 Locked QAM256 801000000 Hz 6.2 dBmV 39.4 dB 105 501
9 Locked QAM256 831000000 Hz 5.9 dBmV 39.1 dB 113 507
10 Locked QAM256 837000000 Hz 5.7 dBmV 39.0 dB 133 503
11 Locked QAM256 843000000 Hz 5.6 dBmV 38.9 dB 156 494
12 Locked QAM256 849000000 Hz 5.4 dBmV 38.9 dB 125 530
17 Locked QAM256 879000000 Hz 5.0 dBmV 38.5 dB 112 571
18 Locked QAM256 885000000 Hz 4.9 dBmV 38.9 dB 120 536
19 Locked QAM256 891000000 Hz 4.8 dBmV 38.8 dB 118 547
20 Locked QAM256 897000000 Hz 4.5 dBmV 38.7 dB 132 499
21 Locked QAM256 903000000 Hz 4.6 dBmV 38.8 dB 128 508
22 Locked QAM256 909000000 Hz 4.4 dBmV 38.7 dB 114 532
25 Locked QAM256 927000000 Hz 4.1 dBmV 38.6 dB 134 550
26 Locked QAM256 933000000 Hz 3.9 dBmV 38.3 dB 127 557
27 Locked QAM256 939000000 Hz 4.6 dBmV 38.6 dB 137 578
28 Locked QAM256 945000000 Hz 4.8 dBmV 38.7 dB 138 573
29 Locked QAM256 951000000 Hz 5.1 dBmV 38.8 dB 139 591
33 Locked QAM256 357000000 Hz 5.9 dBmV 39.5 dB 252 1123
34 Locked QAM256 363000000 Hz 5.8 dBmV 39.3 dB 264 1081
35 Locked QAM256 369000000 Hz 5.5 dBmV 39.2 dB 252 1137
36 Locked QAM256 375000000 Hz 5.4 dBmV 39.4 dB 270 1070
37 Locked QAM256 381000000 Hz 5.2 dBmV 39.1 dB 245 1109
38 Locked QAM256 387000000 Hz 5.0 dBmV 39.0 dB 260 1038
41 Locked QAM256 405000000 Hz 5.0 dBmV 39.2 dB 301 932
42 Locked QAM256 411000000 Hz 4.9 dBmV 39.2 dB 271 989
43 Locked QAM256 417000000 Hz 5.0 dBmV 39.1 dB 294 929
44 Locked QAM256 423000000 Hz 5.1 dBmV 39.3 dB 256 977
45 Locked QAM256 429000000 Hz 5.2 dBmV 39.5 dB 263 931
46 Locked QAM256 435000000 Hz 5.0 dBmV 39.4 dB 240 952
159 Locked Other 300000000 Hz 11.1 dBmV 40.8 dB 17317 1467

Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 4 Locked SC-QAM 18400000 Hz 3200000 Hz 30.8 dBmV
2 1 Locked SC-QAM 36300000 Hz 6400000 Hz 32.3 dBmV
3 2 Locked SC-QAM 29800000 Hz 6400000 Hz 32.3 dBmV
4 3 Locked SC-QAM 23300000 Hz 6400000 Hz 31.8 dBmV

Current System Time: Wed Apr 11 14:21:51 2018

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