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Still getting several T3 & T4 time-outs with new modem & new speed package :( .
Below is just for today.
Please help get this resolved, I play online games & this is unacceptable.
Especially considering my bill is over $100 just for internet.
"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=5c:e3:0e:71:93:89;CMTS-MAC=00:38:df:9a:b5:cc;CM-QOS=1.1;CM-VER=3.1;"
Current System Time: Wed Apr 11 14:21:51 2018
Your signal is strong, but inconsistent across the different channels. Optimal is no more then 1 to 1.5dB difference. Are you going through any coaxial amps inside your house?
Your upstream is on the low side too, which is normally good, but low upstream power also makes random upstream noise spikes more potent. My guess is there some issue with how the tap/amp outside (at the pole) is setup or it's damaged. Can you describe your outside wiring? My guess is underground.
I have no coaxial amps that I know of, at least installed by me.
My wiring is underground. When we purchased our home the concrete cable box by the street was destroyed. Cox came out a re-poured the entire box to make it like new but did no wiring. This was about eight years ago. I also had a cox contractor out about 3 years ago & he replace cable ends & a splitter problem was improved but not resolved. The problem seem to get much worse as the weather warms up?
Thank you for your quick response. Please advise.
I would suggest requesting a field supervisor to look at that box. 99% of the time, escalating T3's into T4's are from a signal issue on the underground wire or the box before that wire. Do you know who else(neighbors) uses that same box? Are they having issues too?